Last updated: October 14, 2025
At Sircle Yoga Dance, we strive to provide exceptional yoga and dance instruction. We understand that circumstances change, and we want to ensure you're satisfied with your experience. This Refund Policy explains our approach to refunds and cancellations.
For existing subscription holders (legacy plans):
Monthly subscriptions are charged on a recurring basis. You can cancel your subscription at any time through your account settings or our customer portal. Upon cancellation:
You will retain access until the end of your current billing period
No refunds will be issued for partial months
Your subscription will not renew for the next billing cycle
Annual subscriptions are charged once per year. If you cancel within 14 days of your initial purchase, you may be eligible for a full refund. After 14 days:
No refunds will be issued for the remainder of your subscription period
You will retain access until the end of your annual term
Your subscription will not renew for the next year
One-time purchases of individual lessons or programs may be eligible for a refund within 7 days of purchase if:
You have watched less than 25% of the content
You contact us with a valid reason for the refund request
Technical issues prevented you from accessing the content (we'll try to resolve the issue first)
After 7 days or if you've watched more than 25% of the content, no refunds will be issued.
Refunds for online live class tickets are available under the following conditions:
Full refund if cancelled more than 24 hours before the event
No refund if cancelled less than 24 hours before the event
Full refund if the event is cancelled by the instructor or Sircle Yoga Dance
Technical issues on our end that prevent you from joining will result in a full refund or credit toward a future class
For in-person experiences and events:
Full refund if cancelled more than 7 days before the event
50% refund if cancelled 3-7 days before the event
No refund if cancelled less than 3 days before the event
Full refund if the event is cancelled by the organizer
No refund for no-shows
For physical merchandise purchased from our shop:
Items must be returned within 30 days of delivery
Items must be unworn, unwashed, and in original condition with tags attached
Original shipping costs are non-refundable
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
Refunds will be issued to the original payment method within 5-10 business days of receiving the return
Defective or incorrect items will be replaced or refunded at no additional cost to you.
To request a refund:
Contact us at [email protected] with your order number and reason for the refund
Our team will review your request within 2-3 business days
If approved, refunds will be processed to your original payment method
Refunds typically appear in your account within 5-10 business days
The following items are not eligible for refunds:
Gift cards and promotional credits
Digital downloads after they have been accessed
Completed courses or programs where you've watched more than 25% of the content
Late cancellations for events (see specific policies above)
If you experience technical difficulties accessing our content or services, please contact our support team first. We will work to resolve the issue before considering a refund. Common issues we can help with include:
Video playback problems
Login difficulties
Payment processing errors
Zoom connection issues for live classes
We reserve the right to deny refunds or cancel accounts if we detect fraudulent activity, abuse of our refund policy, or violations of our Terms of Service.
Approved refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider's processing time.
If you have any questions about our policies or need clarification on any of the information provided, please don't hesitate to reach out to us.